Privacy Policy

Introduction

At PIQUE INTERACTIVE, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using the platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Username and email address
• Password (stored securely using industry-standard hashing)
• Account role (producer, consumer, administrator)
• Account creation date and profile settings

1.2 Content and Usage Data

When you use the platform, we collect:

• Audio files and soundboards you create or upload
• Soundboard configurations, categories, and organization
• Session data, including session modes, participant display names, and activity logs
• Anonymized Device Identifiers: We use cryptographic hashing to identify returning audience members without storing raw device hardware IDs.
• DMX lighting configurations and OSC bridge settings
• Questions, topic requests, and trivia responses submitted during sessions
• Open mic sign-up information and performer details
• Usage statistics, including sounds played, sessions hosted, and feature usage

1.3 Technical Information

We automatically collect technical information when you access the platform:

• IP address and geographic location (Scrubbed within 24 hours of session end)
• Browser fingerprinting data for anti-cheat purposes (Scrubbed within 24 hours of session end)
• Device type, operating system, and browser information
• Pages visited, features accessed, and interaction patterns
• Connection timestamps and session duration
• Error logs and diagnostic data for troubleshooting

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings in your browser, though disabling cookies may impact platform functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Services

• Create and maintain your account
• Store and deliver your soundboards and audio content
• Process and normalize audio files
• Facilitate real-time collaboration and WebSocket connections
• Enable DMX lighting control and OSC bridge integrations
• Manage remote sessions, voting, and audience participation
• Provide Spotify jukebox, trivia games, and Q&A features
• Promotional Use: Content submitted during public sessions (such as topic requests, questions, or trivia responses) may be used by venue owners or PIQUE INTERACTIVE for promotional and marketing materials.

2.2 To Improve the Platform

• Analyze usage patterns to identify popular features and areas for improvement
• Debug issues and optimize performance
• Develop new features and enhance existing functionality
• Conduct research and analytics to improve user experience

2.3 To Communicate with You

• Send account-related notifications and updates
• Respond to support requests and inquiries
• Notify you of platform changes, maintenance, or security issues
• Send optional product updates and feature announcements (with your consent)

2.4 To Ensure Security

• Detect and prevent fraud, abuse, and security threats
• Enforce our Terms of Service and Acceptable Use Policy
• Monitor for unauthorized access or suspicious activity
• Comply with legal obligations and respond to legal requests

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 With Other Users

• Your username and producer profile are visible to users who join your sessions
• Content you share publicly (soundboards, sessions) is accessible to session participants
• Audience participation data (questions, song requests, trivia answers) may be visible to session hosts

3.2 With Third-Party Services

• Spotify: When you use the Spotify jukebox feature, we share necessary data with Spotify in accordance with their API terms
• Open Trivia DB: We retrieve trivia questions from Open Trivia Database for the trivia feature
• Sound Repositories: When you search or import sounds, we query third-party sound libraries on your behalf
• DMX/OSC Bridges: Configuration data is transmitted to your local DMX or OSC bridge for lighting control

3.3 For Legal Reasons

We may disclose information if required by law, court order, or government request, or to:

• Protect the rights, property, or safety of PIQUE INTERACTIVE, our users, or the public
• Enforce our Terms of Service
• Investigate potential violations or fraudulent activity
• Comply with legal obligations

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and your options regarding your data.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure server infrastructure and database protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information, subject to the following exceptions:

• Information required for legal, accounting, or regulatory purposes
• Anonymized or aggregated data used for analytics and platform improvement
• Backup copies retained for a limited period for disaster recovery purposes

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Update

You can access and update your account information through your account settings. You have the right to request a copy of the personal information we hold about you.

6.2 Data Deletion

You can delete your account at any time through account settings or by contacting support. Upon deletion, we will remove your personal information subject to our data retention requirements.

6.3 Communication Preferences

You can opt out of non-essential communications through your account settings or by using the unsubscribe link in emails. You cannot opt out of essential service-related communications.

6.4 Cookie Management

You can manage cookie preferences through your browser settings. Note that disabling cookies may impact platform functionality.

7. Children's Privacy

PIQUE INTERACTIVE is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the platform, you consent to the transfer of your information to these jurisdictions.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you through the platform or via email. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of the platform after changes are posted constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the platform's support channels.